Shipping policy

At GOGHOST, we are committed to delivering your order quickly, securely, and efficiently using trusted shipping carriers. Please review the information below to understand our shipping processes and customer responsibilities.

1. 

All orders are shipped through reputable national and international carriers. Available shipping options, including standard and expedited services, are presented at checkout.

Additional fees may apply to remote or restricted delivery areas and will be displayed before checkout is completed.

2. 

Orders are processed in the order they are received.

  • In-stock items typically ship within one (1) to three (3) business days

  • Customers will be notified via email if significant delays occur

Preorder items ship once inventory becomes available. Estimated shipping timelines are provided at checkout and are subject to change based on supplier or production schedules.

3. 

Shipping costs are calculated automatically at checkout. Customers may review all available shipping methods and pricing before completing their purchase.

Shipping charges are non-refundable once an order has been shipped.

Customers requesting replacements outside of warranty coverage are responsible for all shipping-related expenses.

4. 

Once your order has shipped, a confirmation email containing tracking information will be sent to the email address provided at checkout.

Tracking updates are dependent on carrier scanning and processing times.

If tracking information is not received within a reasonable period after placing your order, please contact us at info@goghostplates.com

5. 

Delivery times vary depending on destination and selected shipping method.

Estimated delivery windows:

  • United States & Canada: approximately 5–10 business days (standard shipping)

Expedited shipping options may be available at checkout.

Delivery estimates are not guarantees and may be impacted by:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • High-volume shipping periods

  • Unforeseen logistical disruptions

7. 

We are responsible for your order until it is handed over to the shipping carrier.

Once the package is marked as delivered by the carrier, responsibility transfers to the customer.

GOGHOST is not liable for:

  • Incorrect shipping addresses entered at checkout

  • Lost or stolen packages after confirmed delivery

  • Delays caused by customs authorities or shipping carriers

Customers are encouraged to ensure shipping details are accurate before completing their order.

8. 

If your package arrives damaged, please contact us within forty-eight (48) hours of delivery and include:

  • Photos of the product

  • Photos of the packaging

  • Photos of the shipping label

Claims may be denied if reported after this timeframe or without sufficient documentation.

If a package appears lost in transit, we will work with the carrier to initiate an investigation.

9. 

Order confirmations, tracking details, and shipping updates are sent to the email address provided at checkout.

Customers are responsible for monitoring their inbox and spam folders.

We are not responsible for missed updates due to incorrect contact information.

10. 

Once an order has been processed or shipped, we may not be able to modify the shipping address.

Address change requests must be submitted immediately after purchase. We cannot guarantee changes once fulfillment begins.

11. 

GOGHOST reserves the right to update or modify this Shipping Policy at any time. Changes will be reflected by updating the “Last Updated” date above.

Continued use of our services following any changes constitutes acceptance of the updated policy.